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MD Evolution - Evolving with you


The challenge faced by small businesses is often how to do more with less. You need to keep improving the ways of working in order to be as lean and smart as possible. Aastra MD Evolution is the SIP enabled converged communications system built for small to medium sized enterprises.

Voice, data, video and applications all come together over one converged network - public, private, fixed or mobile. Mix any device, anywhere, at anytime, for anything between 8 and 200 users.


Today, MD Evolution is the choice of enterprises with anything between 4 to 200 employees; this is the system that has fast become the power asset around the world. Small wonder, since MD Evolution has the capacity to provide sophisticated, business-specific applications that have been simplified to be as practical and as effective as possible.


And the ability to grow with the evolving needs of enterprises to deliver exceptional performance and reliability at all times. MD Evolution goes a step further in making it possible for enterprises to leverage on their initial IT investments by incorporating IP technologies into their existing communication solutions.

 

MD Evolution integrates best-in-class components to ensure that each staff member is fully equipped to deliver top performance. It does this simply and effectively so that you do not have to worry about the technology. And can instead focus on what really matters: how to keep your business evolving to future levels of success.

 

MD Evolution offers you a range of environmentally-sound wired telephones that range from the simplified sophistication of IP/SIP phones to basic analog models. These are essential business tools for your enterprise.

 

As well as the DECT cordless models designed to provide you with anytime, anywhere access thanks to Aastra IP-DECT technology and MD Evolution embedded mobility features.

 

You want to extend your communication system outside the enterprise perimeter? MD Evolution brings you efficient Mobile Extension Features through easy-to-use software interface Aastra Mobile Client on mobile/smartphone.

 

These user interfaces can be easily adapted to suit your organization's needs.

MD Evolution also offers contact voice server, incoming call distribution features, CTI and collaboration and a very high performance, least-cost routing facility.


MD Evolution exists in four different sizes for you to select according to your business - MD Evolution M for small company and MD Evolution XL for medium company, as well as the, MD Evolution Mi and MD Evolution XLi that fits neatly in a standard server rack.

Features:
  • Converged Communication systems built for between 2 to 200 extensions.
  • Modular architecture to accommodate growth and change
  • A variety of features and solutions that you can always add as and when you need.
  • Access to public networks based on SIP trunking, ISDN and/or analog trunk links
  • Private networking capabilities to extend your enterprise geographically.
  • Simple and seamless reconfiguration.
  • Converged solutions that support IP Telephony and IP Networking.
  • Mobile Extension (GSM), WiFi, DECT solutions for mobile users, home workers and people constantly on the move.
  • Hospitality solutions specially designed for hotels, conference centers and other service-related enterprises that require up to 200 extensions.
  • Call center functionality to improve your customer service or sales office.
  • Environmentally-sound design.
  • Converged Communication systems built for between 2 to 200 extensions.

The MD Evolution systems operation and maintenance is achieved using the Windows-based "MD Evolution Management Software Suite" mainly known as TLG. It offers complete features regarding the system administration and maintenance, software upgrades, as well as CIL record management.


This "MD Evolution Management Software Suite" is supported by any local or remote Windows-based PC. One single PC can manage up to 400 MD Evolution/EBN systems.
The system administration software windows-based TLG is the main application for managing MD Evolution systems.

When the MD Evolution system includes the integrated Voice and/or Unified Server, it handles the specific database of the Voice Server. It is also used for upgrading the systems "CPU software" and "DSP software" using the Software Uploading facilities. The last TLG version is required in relation to MD Evolution systems running the last software version, but is also compatible with any previous CPU software versions.

Collaboration

Aastra collaboration solutions will change the way you work with your colleagues and customers, enhancing the efficiency in your communications and gaining productivity.

  • Total telephone control for benefiting of workstation ergonomy,
  • Multi-directory access to never loose a contact,
  • Presence information for being aware of what your colleagues are doing,
  • Multi-points Instant Messaging for chatting with them at any time,
  • Toolkits for easy integration in any business application Suitable for small, medium and large companies.
Unified Messaging

MD Evolution's voice and unified messaging function is an industry benchmark in voice assistant systems.
Voicemail allows everyone in the company to have their own mailbox, which can either act as a simple answering service, allowing callers to record a message, or as a professional personal assistant with a customized greeting. As soon as a message is left their mailbox, users can be notified via a voice prompt when they pick up the handset and, depending on the type of terminal, by a Message Waiting indicator on their screen and/or by an indicator light associated with a pre-set key.

Designed to be flexible enough to adapt to the needs of all users, MD Evolution's voicemail system offers a wide range of functionalities, as described below:
  • Round-the-clock assistance via voice prompts. 
  • Callback option for callers who have left a mailbox message. 
  • Time and date stamping of messages left. 
  • Indication of number of new and saved messages. 
  • Option to route to the attendant position. 
  • Mailbox can be set to:  
    Answer mode  / Record mode / Record mode with personal assistant (secretary, cell phone, home etc.) 
  • Internal and external notifications.
  • Access key for mailbox checking. 
  • Read new messages. 
  • Save new messages. 
  • Delete current message or all messages. 
  • Move forward 10 seconds within the message. 
  • Go backward 10 seconds within the message.

Voicemail

The voicemail includes up to 250 mailboxes, of which two are dedicated to the pool of attendants and the administration:

  • One common mailbox is dedicated to the attendants. Each attendant has their own mailbox related to their own directory number. And the system defines a common attendant mailbox. All attendants will be notified when a new message arrives. Notification to Attendant mailboxes will be deactivated as soon as one of the extensions in the attendant pool has listened to the message.
  • The dedicated mailbox for administration of the voicemail from any extension. 
  • The individual mailbox associated to the extension number.
  • And the 16 distribution lists. Each can includes up to 32 extensions. One member can be part of several distribution list. Each extension on the list will be notified.

Web user interface

Access to the mailbox is via an http connection to the Integrated Voice Server web page.
The user ID is authenticated on the basis of his mailbox number and user password.

Once a connection has been established, various pages can be accessed to manage:

  • checking and handling of voice mails,
  • customizing mailbox,
  • changing password, 
  • placing a call via the MD Evolution directory.

The Messages page under the Application tab displays a list of all old and new messages in the user’s mailbox. Any voice mail can be listened to or deleted without having to go through the DTMF procedure on the telephone.

The first messages are displayed with the following information for each message:

  • Message identification details 
  • Date and time message recorded 
  • Name and number of the caller who left the message 
  • Message status (read/unread) 
  • Message duration

The user can then listen to the message. Repeat, pause, record and delete options are available whilst listening to the message.

The system allows users to deal with their voice messages without using their phone, unless they require the Callback option. 


Greeting messages

The MD Evolution range provides up to 15 announcement options that can be used as music-on-hold, greeting messages (i.e. pre-pick-up), voice prompts, ACD messages and background music. Each message is characterized by how it is used during the call handling process, how long it is, and whether it is synchronized at the start when it is connected to the call.

Each message can be customized using the specific tools provided, notably the TLG management tool. Customized messages can be downloaded locally or remotely. The standard program is supplied with a default configuration comprising 6 voice prompts and one music-on-hold option.

A single message can fulfill several functions, and messages can be combined to provide differentiated greetings for calls held in a queue, for example in the case of a phone system shared by several companies. The descriptions given below apply to the MD Evolution M and XL systems. ACD messages are described above, and are used for greeting messages and music-on-hold.

Automatic attendant

The Automated Attendant allows certain tasks carried out by the operator to be automated. The voice server can invite the caller to be put through to the person of their choice: the operator, a specific department or even an individual, whose number they have dialed using their telephone keypad.

Callers can also leave a message for the person they are trying to contact at any time. Callers can be put through directly to the person they are trying to contact and/or obtain the information they are looking for. The system thus eliminates waiting time and all intermediaries between the caller and the person the caller is trying to reach.

The Automated Attendant increases call throughput, ensures that all calls are answered with a consistently high quality of greeting and effectively allows business hours to be extended.

The Automated Attendant can also be used as an answering service. When the business is closed, calls can be redirected to the Automated Attendant, which is programmed to provide an out-of-hours answering service. This does away with the need for external answering services connected to the system, with the Automated Attendant ensuring greater reliability and a battery back-up in the case of a power cut.

The Automated Attendant can run a range of different applications based on a set of defined greeting scenarios. It also provides a fax deflection service for incoming calls: the system detects that the incoming call is a fax, and deflects the call towards the company's fax machine.

The different types of call that can be routed to the Automated Attendant are direct calls to the Automated Attendant group number (internal or DID), as well as all calls to the attendant.

Groups, automatic distribution of incoming calls (ICD/ACD)

Automatic distribution of incoming calls allows call centers to optimize call handling by providing a rapid and professional response to each call. The main features of the service are as follows:

  • Automatic cyclical, circular or all-agent distribution of calls, to ensure an even distribution of calls between agents within the same ACD group,
  • Calls are automatically placed in a queue when the agents in the ACD group are busy. This allows callers to be kept waiting whilst optimizing the available resources of the ACD group.

 Personalized messages are broadcast according to the stage the call has reached in the call handling process, i.e. the greeting message, waiting message and dissuasive day and night messages.

Groups can be made up of any type of extension (digital, analog, cordless, personal number etc.) The organization of a group can be parameterized within the limits of the total number of groups and extensions within these groups in the MD Evolution system, i.e. 250 extensions distributed across 64 groups and a maximum of 64 agent's extensions per ACD group.


A communication tool

TWP includes a complete range of communication features:

  • Calls management: TWP smoothly integrates with your Aastra iPbx, allows you to dial a contact from any document (click-to-call / drag & drop / copy & paste), including all usual call control features (with call log, personal call statistics, etc.).
  • Find your contacts at a glance: thanks to a unified interface you can search a contact within several corporate directories at the same time, either from your computer or your Aastra telephone set.
  • Forwarding rules: any user has the possibility to define personalized call forwarding rules, achieving call routing based on presence information. A simple case would be, for instance, forwarding all your external calls to your assistant when you are on a meeting. More advanced needs can also be fulfilled with filtering based on calling party / date & time, etc…
  • Contact pop-up card: TWP will identify your contacts as they call you, thanks to a pop-up card on your computer display containing the contact’s data retrieved among several directories. You will be able, for instance, to open in one click, the CRM contact card of your customer to track its order status. Moreover, whenever a basic application integration is not enough, the TWP toolkit provides the key to access all major TWP features from any business-application, based on simple XML web-services. 

A collaboration solution

Increase your users’ efficiency by sharing presence information within your company: For example, a team manager sitting in the headquarter can immediately check if a member of his team sitting on a remote site is speaking on the phone (also available for mobile phones for some countries), or if he is in a meeting.

Assuming the remote colleague is available; the manager can start ‘on-the-fly’ an audio or video conference with the remote site and invite other users to join a multimedia conference.
Each participant may publish his webcam video and the manager can possibly share the team’s performance charts presentation with all participants in the conference to discuss this over the phone.

Whenever you need to keep track of an important phone call (for instance for legal purpose), TWP allows you to manually or automatically record and archive your phone conversations.

Multimedia Communications

In addition to the above mentioned multimedia conference capabilities, TWP provides multiple communication ways:

  • Users can instantly create multi-party Chat rooms, for instance to discuss the maximum discount during a customer phone conference negotiation.
  • In one-click, an assistant can also send an SMS or an email to her manager abroad in a meeting, to notify him of important messages.
Note: TWP functional level may depend on the connected Aastra infrastructure. For more details, please contact us.



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