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Aastra A400 Telephony System




Aastra A400 Communication Server Overview




Aastra A700 Telephony System

 
 
Aastra MX-ONE TSE




Aastra MX-ONE Solutions




Aastra BusinessPhone




 

 












Mitel Products

























Mitel (some of Mitel's equipment was also known previously as Aastra & Ericsson) is a leading global communications company providing solutions for small and medium sized businesses, as well as large mission-critical enterprise environments. Mitel is focused on meeting our customers' communication technology needs while exceeding their expectations for value and performance.




Mitel Platforms

Mitel's intuitive and effective solutions consist of a full range of both traditional and open standard IP-based Communications Platforms for enterprises of all sizes.














Mitel A400

Telephony and more!

The Mitel 400 opens the full performance spectrum of modern business communication: Mitel 400 offers an all-in-one Unified & Collaborative Communications solution which is seamlessly integrated into the system.

The product range includes communication servers, terminals, software and mobility solutions as well as unified and collaborative communication applications.


Overview

Telephony and more - Best Performance for your Business Communication

The server handles the setting up and cutting of connection, both internally and externally. It also makes all telephony functions and communication services available. Switchover from IP-based to traditional analogue or digital telephony is ensured with integrated Media Gateways.

Some highlights of the Mitel 400 family

  • Cutting-edge technologies like VoIP, SIP and XML, as basis for innovative communication solutions
  • Seamless availability on the company premises (DECT, SIP-DECT and WLAN) and outside the company premises (FMC) with professional, integrated mobility solutions
  • Broad range of terminals
  • Uniform and intuitive deployment of all terminals integrated into the system (fixed phone, cordless handsets, Softphone, mobile phone)
  • Unified and collaborative communications
  • Specific solutions for contact centres, care facilities and hotels as well as monitoring; and alarm systems
  • Technological independence and future-proof development, thanks to an open system architecture and use of global standards (e.g. SIP)
  • Huge connection possibilities for multi-site companies

Mitel 415
The Mitel 415 is the perfect solution for small enterprises with up to 12 employees.

Mitel 430
The Mitel 430 can be used in smaller businesses and organizations with up to 50 employees.

Mitel 470
Mitel 470 is the all-in-one all-round solution for companies with up to 400 employees. Based on modern VoIP technology it is the perfect communication server for all enterprises requiring UCC, multimedia services, mobility or vertical market solutions.



Mitel A700

The open path to UC and mobility

Mitel 700 gives you the opportunity to get a complete solution focused on IP, mobility and based on the well established Aastra portfolio. Designed specifically to address the needs from small to medium-size businesses,

Mitel 700 lets you build your state-of-the-art IP solution in a remarkably convenient and cost-efficient way. It is easy to use and indeed future proof being based on industry standards and a strategic platform. Yet you retain complete control over your communications and cost

Mitel 700 is a pure IP, Mobility and UC solution that meets the needs of today's business environment in the SME segment. The call control, management and UC applications come pre-installed on a single server together with necessary media gateway resources neatly packed into a 3U chassis.

The Mitel 700 solution includes:

  • All-in-one solution with call control and UC applications on a single virtualized server environment
  • Integration of mobile phones into the telephony system using Aastra's state of the art fixed mobile convergence solutions
  • Productivity enhancement tools, such as presence/activity management for more efficient call management, advanced messaging (for voice mail, fax mail and unified messaging), as well as call screening
  • Award-winning contact center solutions with Solidus eCare Lite, tailored for the SME

This new offering provides companies with the flexibility to build a leading edge UC solution in a cost effective and convenient manner. Employees working from home or on the move can become reachable on the same number and benefit from similar features as when they are in the office.

The Mitel 700 supports standard communications protocols like SIP on both the extension and trunk line and is available with a wide variety of terminals (mobile, SIP, IP, IP DECT, digital, analog, etc.) and applications.

The main benefits of Mitel 700 towards an enterprise can be summarized under three value propositions as shown below:

      Flexible
      -
 One point of contact regardless of device (Single Number Reach)
      - Full control of communications and costs (presence/activity/call routing management regardless of device and effective
        cost control using AMC's dynamic mobile least cost routing)
      - Fully integrated mobility for access to services wherever you are
      - Full suite of terminals(fixed and mobile) and soft clients to cater to different customer needs

      Ease of use
      - Intuitive to manage and use (user-friendly and intuitive applications)
      - Integrated suite of applications which enhance productivity and efficiency
      - Web-based management for single point of entry

      A wise investment
      - Based on open industry standards - e.g. SIP, CSTA/XML, Web services and SOA
      - Built-in investment protection (flexible architecture that can grow as a company evolves)
      - Based on a strategic platform (easy to integrate with new technologies and applications)





Mitel MX-ONE TSE / TSW Telephony System

Multimedia Collaboration Solution

By integrating voice, video and data with mobility capabilities, Mitel MX-ONE TSE / TSW, the full-featured communication server, brings new,  fresh dimensions to the modern enterprise.  With its fully distributed architecture, the MX-ONE TSE / TSW solution can be deployed in a centralized or distributed fashion, or one system or a multiple networked system acrsystem across hundreds of geographically dispersed locations  and with scalability from 300 to 500,000 users!

Freedom of choice - Industry-independent solution
The different roles in an organization, such as administrators, business users, contact center agents and attendants require specific competencies, which, in turn require specific applications.

From Mitel's perspective, a "one-size-fits-all" UCC solution simply doesn't cut it. That's why Mitel's comprehensive set of UCC applications fully integrated with the MX-ONE communication platform cater to the different user needs with customized solutions, tailored to fit the individual user profile and situation.

Meeting the UCC needs of a wide range of industries and customers, no industry or sector is a stranger to the MX-ONE solution. To date, the MX-ONE solution is deployed in vertical organizations in the world of travel, transport, education, manufacturing, health care, emergency services, public safety, local authorities, finance, insurance, tourism, and many more.

Additionally, the MX-ONE solution enjoys an unparalleled history of offering investment protection to an impressive installed base of more than 60,000 customers in over 100 countries.

You set investment pace
All communication services converge over one network no matter if fixed or mobile, public or private, working seamlessly together as a single infrastructure, instantly accessible anywhere and everywhere.

These state-of-the-art collaboration opportunities not only save invaluable time, but heighten productivity and improve overall enterprise effectiveness. By deploying an IP voice and data infrastructure organizations can also immediately start saving on operational costs.

In addition, the MX-ONE, a single common infrastructure, is much easier to manage as it makes use of IT and operation and management tools for both voice and data applications.



 

 

Mitel Applications

Mitel is developing a full suite of advanced productivity software applications that includes Unified Communications, Web and Audio Conferencing, and Contact Center solutions.

 
  • Alarm Server / Solutions
  • Attendant
  • Business Collaboration Applications
  • Contact Center Applications
  • Healthcare Suite
  • Hospitality Solutions
  • Mobile Client Applications
  • Softphone and Video Solutions
  • Unified Messaging Applications
  • Voicemail

 

Mitel Desk Phones

Mitel has developed an extended range of terminals working with a number of platforms including non proprietary SIP platforms.

Mitel gives you the power to choose a phone that fits your needs…and your budget.

Mitel has endpoints for all uses. From large color touchscreen LCD SIP phones to Analog phones with basic features- Explore the world of mitel Phones.

Mitel is a worldwide leading manufacturer of terminals, systems and applications for building and accessing communication networks. We are committed to standards-based solutions that work with our own IP communications systems, as well as those of other manufacturers.

We offer a full range of open-standard SIP telephones, IP telephones, traditional digital and analog telephone terminals and wireless handsets.

Mitel SIP Telephones

Mitel IP Telephones.
Microsoft Lync Telephones
Mitel Digital Telephones
Mitel Analog Telephones

Mitel Mobililty

Mobility solutions from Mitel allow users to be reached everywhere and anywhere inside the enterprise with the same level of features and functionality as on their desktop telephones.

 

 

 






SOLUTIONS

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BY BUSINESS SIZE

 

 

Small & Medium Business

Mitel is developing a range of solutions that are specifically designed for small Businesses with 1 to 250 desks.

 

Mid-Sized Enterprise

Mitel is developing a range of solutions that are specifically designed for Enterprises between 250 and 500 desks.

 

Large Enterprise

Mitel is developing a range of solutions that are specifically designed for large Businesses for 500 desks and above.


 

 
 

BY TECHNOLOGY

 

UNIFIED COMMUNICATIONS

Unified Communications helps your employees, business partners and customers connect, communicate and conduct business in real time. Whether across the room or across the globe, collaboration happens instantly and in the mode best suited for the parties involved. 

Help your employees, business partners and customers connect, communicate and conduct business in real time

Answer your desk phone in the car. Make a call from your hotel phone that looks like a call from your office. Seamlessly move a call from your mobile phone to your desk phone.

Mitel Unified Communications solutions help mobile employees communicate with customers and colleagues in the most efficient and cost effective manner, enjoying all the conveniences of a virtual office.

Increase Productivity
Leaving multiple voice mails and emails wastes time. Employees are more productive when they can choose how to communicate in the most efficient manner. By integrating with leading collaboration suites like Microsoft Lyn and IBM Lotus Sametime, Mitel Unified Communications solutions combine presence information with multiple modes of communication to improve employee efficiency.

Be more responsive to your customers
By unifying and simplifying the many modes of communications available, Mitel Unified Communications solutions can help your employees communicate in the most efficient manner. This means getting answers faster and results in better customer service.

 


 

 

 

IP TELEPHONY

 

Mitel provides IP Telephony solutions for businesses ranging from 2 lines to over 100,000.

Let Mitel help you enhance your employees work capabilities while reducing costs with a jump to IP Telephony.

While Aastra / Ericsson were the pioneers of VoIP in the 1990s, Mitel recognize that the importance of VoIP isn’t “technology for technology’s sake”, but the benefits that can be realized in costs savings, productivity gains, improved flexibility and increased agility and responsiveness.

Reduced call costs by pushing calls over the corporate network, streamlining of communication platforms through the convergence of IT and communication systems, and voice survivability through network redundancy all play a role in helping businesses to reap the benefits of adopting IP technology.

There are many different events that may trigger a move to VoIP such as:

  • Move to / addition of a new facility
  • Replacement of aging TDM equipment
  • Need to integrate call features across multiple locations
  • Need to centralize disparate voicemail systems
  • Support for mobile/virtual workforce
  • Expansion/ upgrade of network
  • Business continuity/ voice survivability
  • Expiration of Service Provider contract

But, regardless of your enterprises needs for moving to IP telephony, you can rest assured that Mitel will always let you get there at your own pace.


 

 

 

CONTACT CENTERS

Mitel contact center solutions are designed to help you meet and exceed your customer’s expectations. Whether you have a need for just a few agents, or several thousand, Mitel has a solution for you.

Meet and exceed your customer’s expectations with our Contact Center Solutions. Whether you have just a few agents or thousands - we have the solution for you.

Allowing your customers to choose the contact method most convenient for them - phone, e-mail, fax, SMS, chat or web – provides an overall improved customer experience. 

Enable improved agent productivity
Through the use of powerful scripting with skills-based routing for any media, our solutions can greatly improve your customers’ experience by ensuring that calls always go to the right agent – anytime, anywhere, and by any means.

Run your business more efficiently
Investing in a multimedia contact center solution is a good start; measuring Return On Investment is even better. We provide you the tools to measure the Quality of Service and your performance while letting you react in real-time.

Virtualize your contact center
Through the use of virtual agents, you can ensure your business keeps running even when your facilities are not. When a disaster strikes or a pandemic keeps employees at home, Mitel call center solutions allow your agents to log in from anywhere, creating a “virtual call center” with no interruption in service for your customers.

Enable remote agents
Your agents can be located anywhere - across multiple sites, working at home, etc. – and still have access to the corporate information and support they require to provide excellent customer service.


 

 

 

BY INDUSTRY

Aastra_Communications_Banner_3

 

HEALTH CARE

Mitel develops solutions to optimise the communication and data security tools available to the healthcare and administrative personnel.

Mitel develops a range of solutions which meet the different needs of healthcare facilities.

  • Greeting solutions
  • Collaborative Solutions
  • Mobility
  • Alarm server
  • Triple Play in the room
  • Integration in Hospital Information System (HIS)
  • Video solutions

These solutions optimise the reception given and service rendered to patients, but also the communication and data security tools available to the healthcare and administrative personnel.

Mitel is a leader in the healthcare field with its unified communications solutions, with many references: hospitals, clinics, mobile accident units, care homes for the elderly and daynurseries.

Industry Needs

  • An aging population.
  • Increased attention to the questions of medical security
  • Migration of ambulatory medicine towards the urban areas
  • More and more digitized information (patient files, medicine, forums)
  • Advanced services for patients 
 Customer References & Downloads:
  • ASB Alten-und Pflegeheime Mainz
 
  • University Hospital of Clermont-Ferrand
  • Pflegen und Wohnen Betriebs GmbH
  • GESPAG

 

 

 

TOURISM & HOSPITALITY

Mitel develops a range of solutions fully suited to hotels and all types of tourist and leisure facilities.

Mitel develops a complete range of unified communication solutions fully suited to hotels and all types of tourist and leisure facilities: hotels, luxury hotels, club hotels, holiday resorts, cottages, cruise ships, etc.

  • Welcome and information solutions
  • Triple Play solutions
  • Integration with Front & Back office solutions
  • Alarm server
  • Collaborative Solutions and Unified Communications
  • Video solutions
  • Mobility / Fixed Mobile Convergence (FMC)

Mitel pays special attention to improving customer satisfaction while creating a scalable and collaborative work environment for the personnel.

Industry Needs

  • Offer all forms of communication
  • Welcome, inform, serve and entertain the customer
  • Optimize the customer relationship
  • Mobility and security in all localities
  • Advanced customer services
  • Well structured cost control
 Customer References & Downloads:
  • L'hôtel Best Western Balmoral
 
  • Jumbo Gruppe
  • Château de Bonmont

 

 

LOCAL AUTHORITIES

Mitel develops a range of unified communication solutions perfectly suited to the different needs of local authorities.

  • Greeting solutions
  • Mobility / Fixed Mobile Convergence (FMC)
  • Alarm server
  • Collaborative Solutions and Unified Communications
  • Integration in existing applications
  • Video solutions

Providing local authorities with top quality services that meet the residents’ increasing demands, while processing their requests quickly and efficiently is the new challenge facing administration.

Mitel develops a range of unified communication solutions perfectly suited to the different needs of local authorities in terms of reception, information, quality of service, performance, security and closeness with residents.

Industry Needs

  • Develop new value added multimedia services
  • Implement convergent solutions
  • Increase reactivity and efficiency
  • Reduce cost and optimize human resources
  • Realize Green IT policy
Customer References & Downloads:
  • Municipality of Karlskrona

  • The Municipality of Billund

 

  • Government Administration Services - GAS








TRANSPORTATION
 

Mitel develops a range of solutions which meet the needs of transport and logistics professionals.

  • Integration in Security Disaster Recovery Plan
  • People localization
  • Information in real time
  • Mobility / Fixed Mobile Convergence (FMC)
  • Integration of existing business applications
  • Collaborative Solutions and Unified Communications

Based on IP technology and respect of market standards, Mitel solutions meet the needs of transport and logistics professionals and enable them to remain competitive.

These solutions adapt perfectly to the existing organisation and infrastructure, and enhance, among others, reception, information transmission, communications between the various players, mobility, productivity and profitability.

Industry Needs

  • Develop third level services to complete transport activity
  • Increase reactivity and efficiency
  • Reduce cost and optimize human resources
  • Raise competitiveness

Customer References & Downloads:

  • Viking Line
  • Hungary National Railway

 

 

 

REAL ESTATE

Mitel develops a range of solutions to optimize collaborative communication and mobility that fit to a real estate needs.

  • Integration in Security Disaster Recovery Plan
  • People localization
  • Collaborative Solutions and Unified Communications
  • Integration in existing business applications
  • Video solutions
  • Mobility / Fixed Mobile Convergence (FMC)

Property professionals are dependent on good working communication tools, because they are often outside of their offices. Aastra develops solutions which can meet all the needs expressed by the property sector about business communications.

Mitel provides some efficient solutions which perfectly adapt to existing infrastructure and enhance mobility, responsiveness, cost optimisation, information transmission and team work.

Industry Needs

  • Develop new value added multimedia services 
  • Implement convergent solutions
  • Increase reactivity and efficiency
  • Reduce cost
  • Realize Green IT policy
  • Brit immo - Real Estate agency (FR)
  • Century 21 - Real Estate agency (FR)
  • Nantes Habitat – social housing (FR)

 

 

 

Other Industries

Mitel mobility and security solutions deliver optimized flexible and efficient communication solutions to other industries.

  • Integration in Security Disaster Recovery Plan
  • Mobility / Man down function / Fixed Mobile Convergence (FMC)
  • Alarm server
  • Collaborative Solutions and Unified Communications
  • Integration in existing business applications

The industrial world has very diversified needs: the heavy and chemical industry (pharmaceutical, petrochemical, nuclear, cement industries, etc.), the mechanical industry (automobile, spare-parts industries, etc.) and even the food-processing industry has very distinct needs.

Whether providing employees with the best communication tools to make them more efficient, ensure their safety and the safety of computer and telecommunication devices; receive customers or suppliers maintaining quality and time specifications,

Aastra offers comprehensive communication solutions based on the IP technology and compliance with market standards.

Industry Needs

  • Implement centralized architecture
  • Develop convergent and mobility solutions
  • Demand on managed services
  • Reduce cost
  • Realize Green IT policy

 

 

 


AASTRA PRODUCT SUMMARY


By Platforms

Aastra MX-ONE TSE / TSW Telephony Systems

Multimedia Collaboration Solution

By integrating voice, video and data with mobility capabilities, Aastra MX-ONE, the full-featured communication server, brings new,  fresh dimensions to the modern enterprise.  With its fully distributed architecture, the MX-ONE solution can be deployed in a centralized or distributed fashion, or one system or a multiple networked system acrsystem across hundreds of geographically dispersed locations  and with scalability from 300 to 500,000 users!

 

Aastra A700

The open path to UC and mobility

Aastra 700 gives you the opportunity to get a complete solution focused on IP, mobility and based on the well established Aastra portfolio. Designed specifically to address the needs from small to medium-size businesses,

Aastra 700 lets you build your state-of-the-art IP solution in a remarkably convenient and cost-efficient way. It is easy to use and indeed future proof being based on industry standards and a strategic platform. Yet you retain complete control over your communications and cost.


 

Aastra A400

Telephony and more!

The Aastra 400 opens the full performance spectrum of modern business communication: Aastra 400 offers an all-in-one Unified & Collaborative Communications solution which is seamlessly integrated into the system.

The product range includes communication servers, terminals, software and mobility solutions as well as unified and collaborative communication applications.

  • Aastra 415
    • The Aastra 415 is the perfect solution for small enterprises with up to 12 employees.
  • Aastra 430
    • The Aastra 430 can be used in smaller businesses and organizations with up to 50 employees.
  • Aastra 470
    • Aastra 470 is the all-in-one all-round solution for companies with up to 400 employees. Based on modern VoIP technology it is the perfect communication server for all enterprises requiring UCC, multimedia services, mobility or vertical market solutions.



Aastra BusinessPhone (phased Out)

The communication system for small to medium-sized businesses

BusinessPhone combined mobility solutions for your staff in the office or your team out in the field, IP Telephony, Messaging and even Contact Center solutions. You name it, and BusinessPhone has it: So that you have the option of combining one or more solutions of your choice into your BusinessPhone. And getting a tailor-made solution built precisely to your needs.

Overview

BusinessPhone has solutions for businesses with 10 to 300 users. Here is a short introduction to the special strengths of the different members of the BusinessPhone family:

BusinessPhone Compact

The easy solution for enterprises with 10 to 30 users, BusinessPhone Compact is a stylish and handy plug-and-play version housed in a small stylish cabinet with five digital telephones.

BusinessPhone 50

This is the ideal solution for enterprises with up to 64 users. BusinessPhone 50 comes in the same cabinet as the stylish compact version but includes two extra slots for additional boards.

BusinessPhone 128i

BusinessPhone 128i is built to match your IP infrastructure. Supplied as a 19-inch system with the option of accommodating up to 128 users, it can be used for IP telephony as well as classic telephony.

  • Same type of boards and telephones in  all systems. The modular approach makes it easy to expand your system as you expand your business.
  • Large system capacity and attractive prices. Small to medium-sized businesses get the right amount of telephony power at the right cost. 
  • Excellent investment protection. If your business grows, you don't have to start all over again with your telephone systems. BusinessPhone grows with you.
  • Advanced IP telephony. Even very small businesses can utilize the bandwidth in their LAN/WAN.

BusinessPhone 250

Perfect for enterprises with up to 200 users, BusinessPhone 250 even enables an advanced CallCenter, with the capacity for up to 40 Call Center agents.



By Applications

Aastra is developing a full suite of advanced productivity software applications that includes Unified Communications, Web and Audio Conferencing, and Contact Center solutions.
  • Alarm Server / Solutions
  • Attendant
  • Business Collaboration Applications
  • Contact Center Applications
  • Healthcare Suite
  • Hospitality Solutions
  • Mobile Client Applications
  • Softphone and Video Solutions
  • Unified Messaging Applications
  • Voicemail

Aastra Desk Phones
  • SIP Telephones
  • IP Telephones.
  • Microsoft® Lync™ Telephones
  • Digital Telephones
  • Analog Telephones


Aastra Mobililty

Mobility solutions from Aastra allow users to be reached everywhere and anywhere inside the enterprise with the same level of features and functionality as on their desktop telephones.




By Business Size
  • Small & Medium Business
    • Aastra is developing a range of solutions that are specifically designed for small Businesses with 1 to 250 desks.
  • Mid-Sized Enterprise
    • Aastra is developing a range of solutions that are specifically designed for Enterprises between 250 and 500 desks.
  • Large Enterprise
    • Aastra is developing a range of solutions that are specifically designed for large Businesses for 500 desks and above.

By Technology
  • Unified Communications
  • IP Telephony
  • Contact Centers

By Industry
  • Health Care
  • Tourism & Hospitality
  • Local Authorities
  • Transportation
  • Real Estate
  • Other Industries

 

 

 

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